Return and Refund Policy for K&G Industries

At K&G Industries, customer satisfaction is our priority. Please carefully review our return and refund policy to understand the terms and conditions applicable to your purchases.

1. Return and Refund Eligibility:

   • Within 7 Days of Delivery:
     If a product is found to be defective or damaged upon delivery, you may return it for a full replacement with a new product. To initiate a return, the customer must notify K&G Industries within 7 days from the delivery date with supporting evidence of the defect (such as photographs or descriptions).

   • After 7 Days of Delivery:
     No returns or refunds will be accepted after 7 days from the date of delivery, irrespective of the reason. After this period, customers are deemed to have accepted the product in its delivered condition.

2. Condition of Returned Products:
   The product must be returned in its original condition (unused, undamaged, with original packaging and tags) for eligibility of replacement. Products that do not meet these criteria will not be accepted for return or replacement.

3. Non-Defective Products:
   No returns or refunds will be processed for non-defective products or if the customer changes their mind after the order has been placed. We strongly recommend carefully reviewing product details before making a purchase.

4. Refund Process:

   • If a return is approved due to a defect or damage, a replacement product will be issued to the customer.
   • In the case where a replacement is unavailable, a full refund will be processed.
   • Refunds will be issued using the original payment method and may take several business days to process depending on the payment provider.
   • All cost for refund will be paid by the customer itself.

5. Return Shipping Costs:

   • If the product is defective or damaged: K&G Industries will cover the return shipping costs.
   • If the product is non-defective: The customer is responsible for any return shipping charges.

6. How to Initiate a Return:

   • Contact K&G Industries’ customer service team within 7 days of delivery to initiate a return or replacement request.
   • Provide proof of purchase, a description of the issue, and relevant photos if the product is defective or damaged.
   • Our team will guide you through the return process.

7. Exemptions to the Return Policy:

   • Custom or personalized products are not eligible for returns or refunds unless defective.
   • Products that have been tampered with, altered, or used inappropriately may not be eligible for return.

8. Customer Acknowledgment:
   By purchasing from K&G Industries, the customer agrees to the above return and refund terms. Any disputes regarding returns or refunds will be resolved at the discretion of K&G Industries.